Terms and Conditions

*Note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be a reason to consider them altered or void.

* SATOO Reptiles ships during the week Monday-Thursday with the exception of holidays.

* SATOO does our best to sex your animal using our experience but we cannot guarantee the sex on any animal unless otherwise specified.

* SATOO ships FedEx Overnight for all non-venomous orders. Venomous Reptiles are shipped airport to airport via commercial airlines according to IATA regulations. Airline rates do apply. 

 * We are not responsible for carrier delays or mishandling resulting in DOA animals.

Whether purchasing an imported, wild caught, or captive born animal, we highly recommend putting the animal(s) in quarantine before introducing them into your current collection.

* We offer a 7 day live animal guarantee. Any issues must be reported within the introductory 7 day period. We reserve the right to request a certified veterinarian report if the said illness is inconclusive. Buyer is responsible for all shipping costs on replacements/exchanges* We cannot be held responsible for shipping charges incurred for upholding our guarantee; they are the responsibility of you, the buyer. We do not offer credits or refunds on shipping for replacement animals.

* If your shipment arrives deceased, is visibly unhealthy or is damaged in any way upon arrival, the customer must notify SATOO of the deceased or unhealthy animal immediately upon receiving the animal(s). An email with a photo attached of the contents of the shipment may be requested to be emailed for verification.

* The reptile industry is very prone to fraud orders. We reserve the right to ask for ID verification before shipping any order. All verified fraud orders are reporting to federal authorities. 

* Photos and requests: The animals pictured on our web site may or may not be the actual animal available. The photos do represent the species, and the health and quality of the animals we ship. We can send more pictures of any animal you are interested in by contacting us.

* In accordance with FDA regulations, turtles and tortoises less than 4 inches listed on our web site are offered expressly for educational or scientific purposes only. They are not sold for use as pets.

* Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask.

* SATOO reserves the right to alter these terms and conditions at any time and in its sole discretion.